Senhas.pt

Senhas.pt is the public service portal integrated with MyTurn: this is where citizens find the service they need, take a ticket on their phone and follow the queue — with nothing to install and no standing in line.

Every organisation using MyTurn appears on the portal with its sites, services and opening hours; whatever the citizen does on Senhas.pt lands in real time in the queues and in the agenda of the staff serving them.

On the portal, citizens can

• Find service points and services, nearby or by name
• Take a digital ticket, or turn a printed ticket into a digital one
• See the queue and their ticket in real time, and be alerted when it is their turn
• Book, change and confirm appointments — in person or by video call
• Receive the ticket or booking by email, with a QR code
• Rate the service and leave suggestions or complaints

On the organisation side

• Each site, service and schedule is published from the MyTurn back office
• Portal tickets and bookings join the same queues as walk-ins
• Statistics, performance and ratings in a single dashboard

See the full platform at MyTurn.